myMTE setup requires three things:  

  1. Member account number 
  2. Last name or business name 
  3. Valid email address 

If you do not have access to any of this information, please call our Contact Center at 877-777-9020 to learn what options are available to you. 

MTE uses third-party software to keep your data safe. SmartHub is the tool we use as the foundation for the myMTE mobile app and web portal. 

No. The myMTE mobile app and web portal are not connected to other utilities. You’ll need to set up a new account in myMTE using your MTE account number. 

The app and web portal currently offer members the ability to pay their bills, review their daily energy consumption, report power outages, read the Tennessee Magazine, and much more. As our cooperative continues to grow in both size and sophistication, myMTE will continue to gain new features to improve your experience with MTE. 

Many websites now use cookies to improve the user experience. The cookies on myMTE are designed to help us determine how our members are using the platform so that we can continue to improve the app. Our third-party vendor for the app also uses cookies to strengthen the security of the platform. 

Other MTE Information

Member Service

January 2, 2020

Problems?
Sometimes problems happen to your service or your account. We're sorry for the inconvenience, but our team is here to help you find solutions to those problems.
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Member Service

January 2, 2020

How to Read Your Bill
As a member-owner of MTE, you can now become an expert on your energy usage. Not only can your bill report how much energy you use each day, but it can tell you the daily cost, how outside temperature affects your homes energy usage and how your current energy consumption compares to the year before.
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Member Service

January 8, 2020

Service Requests
You can submit a request to start, stop, or move your electrical service.
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