myMTE setup requires three things:  

  1. Member account number 
  2. Last name or business name 
  3. Valid email address 

If you do not have access to any of this information, please call our Contact Center at 877-777-9020 to learn what options are available to you. 

MTE uses third-party software to keep your data safe. SmartHub is the tool we use as the foundation for the myMTE mobile app and web portal. 

No. The myMTE mobile app and web portal are not connected to other utilities. You’ll need to set up a new account in myMTE using your MTE account number. 

The app and web portal currently offer members the ability to pay their bills, review their daily energy consumption, report power outages, read the Tennessee Magazine, and much more. As our cooperative continues to grow in both size and sophistication, myMTE will continue to gain new features to improve your experience with MTE. 

Many websites now use cookies to improve the user experience. The cookies on myMTE are designed to help us determine how our members are using the platform so that we can continue to improve the app. Our third-party vendor for the app also uses cookies to strengthen the security of the platform. 

Other MTE Information

Member Service

January 8, 2020

Account Concerns
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service which includes helping you find answers and solutions to your concerns. MTE is here to address your issues as they arise.
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Member Service

January 2, 2020

myMTE Text Alerts
myMTE allows our members to receive notifications about their account information, service issues, and more.
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Member Service

January 2, 2020

Levelized Billing
By reducing the variation in monthly bills, members can more accurately budget each month. This is perfect for members who want to smooth out the peaks and valleys in billing.
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