Member Assistance
Help is closer than you think
A hard month can catch anyone off guard. When it does, there are local organizations across our service area ready to help — community action agencies, nonprofits, and help centers that work with families every day.
MTE partners with these organizations and helps fund energy assistance accounts through the SharingChange Foundation. The agencies handle applications and decide who qualifies, so the first step is reaching out to a partner in your county.
Find help in your county
Energy assistance
These agencies take applications and provide assistance to eligible accounts.
Cannon County Senior Citizens Center
- 609 W. Lehman St., Woodbury, TN 37190
- 615-563-5304
- cannoncountyseniorcenter.com
Upper Cumberland Human Resource Agency
- 301 W. Main St., Woodbury, TN 37190
- 615-563-2916
- uchra.org
Weatherization assistance
Upper Cumberland Human Resource Agency handles weatherization applications for Cannon County.
Upper Cumberland Human Resource Agency
- 615-563-2916
- uchra.org
Energy assistance
These agencies take applications and apply assistance to eligible accounts.
Community Helpers of Rutherford County
- 1809 Memorial Blvd., Murfreesboro, TN 37129
- 615-898-0617
- chorctn.org
Mid-Cumberland Community Action Agency
- 412 E. Vine St., Murfreesboro, TN 37130
- 615-742-1113, ext. 7500
- midcumberland.org
Weatherization assistance
Mid-Cumberland Community Action Agency handles weatherization applications for Rutherford County.
Mid-Cumberland Community Action Agency
- 615-742-1113 or 615-742-1137
- midcumberland.org
Energy assistance
These agencies take applications and apply assistance to eligible accounts.
GraceWorks
- 104 Southeast Parkway, Suite 136, Franklin, TN 37064
- 615-794-9055
- graceworkstn.org
Mid-Cumberland Community Action Agency
- 129 W. Fowlkes St., Suite 136, Franklin, TN 37064
- 615-742-1113, ext. 9400
- midcumberland.org
Weatherization assistance
Mid-Cumberland Community Action Agency handles weatherization applications for Williamson County.
Mid-Cumberland Community Action Agency
- 615-742-1113 or 615-742-1137
- midcumberland.org
Energy assistance
These agencies take applications and apply assistance to eligible accounts.
Wilson County Community Help Center
- 203 W. High St., Lebanon, TN 37087
- 615-449-1856
- wilsoncountyhelpcenter.org
Mid-Cumberland Community Action Agency
- 104 Webster Lane, Lebanon, TN 37087
- 615-742-1113, ext. 9500
- midcumberland.org
Weatherization assistance
Mid-Cumberland Community Action Agency handles weatherization applications for Wilson County.
Mid-Cumberland Community Action Agency
- 615-742-1113 or 615-742-1137
- midcumberland.org
About these programs
Local agencies keep energy assistance accounts funded year-round through MTE’s SharingChange Foundation. They take the applications, review them, and provide assistance to eligible accounts.
The Weatherization Assistance Program is a federal program that helps make homes more energy efficient. Depending on the home, work can include air and duct sealing, insulation, storm windows, and caulking. Priority goes to households with young children, people with disabilities, and older adults.
Reach out to an agency in your county using the contact information above. Each agency sets its own requirements and application process, so they can tell you what to bring and what to expect.
Our member support team can talk through payment options and point you toward the right community partner. Call or stop by a local office if you’d like to explore your options.
Home Uplift
Home Uplift helps qualifying members make energy-saving improvements to their homes at no cost to them.
Home Energy Checkup
A free walkthrough of your home shows you where energy is slipping away and what to do about it.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
