Streetlights frequently asked questions 

Keeping our community bright and safe 

Streetlights and outdoor yard lights help make our neighborhoods safer and more welcoming. At MTE, we’re dedicated to providing reliable, affordable lighting solutions for our members. This page explains how to report streetlight outages, highlights the difference between the two, and outlines how HOAs or local governments can request new streetlight installations or maintenance. 

Reporting a streetlight or outdoor yard light outage 

If you see a streetlight or outdoor yard light that isn’t working, please let us know. Use our Lighting Outage Reporting Form for both types of lights. Just share the location and a brief description, and our team will work to restore service quickly. 

What’s the difference between streetlights and outdoor yard lights? 
  • Streetlights: Located along public roads, maintained by MTE or local governments, and designed to light up streets and intersections. 
  • Outdoor yard lights: Installed on private property, requested by homeowners or businesses, and used for extra security or convenience.

For more details about outdoor yard lighting for members, visit the Outdoor Yard Lighting FAQs. 

Information for HOAs and local governments 

Interested in adding new streetlights, maintaining existing ones, or learning about other streetlight-related options? HOAs and local governments can contact our member support team for help. 

Frequently asked questions about streetlights 
How do I report a streetlight outage? 

If you notice a lighting outage in your area, please report it using our lighting outage form or by calling member support at 877-777-9020. Your quick report helps us restore service and keep our community safe and bright. 

Who maintains streetlights? 

Streetlights are usually maintained by MTE, your HOA, or your local government. 

Can I request a new streetlight for my neighborhood? 

HOAs and local governments can contact our member support team to discuss new installations. Individual members wanting streetlights in their area will need to work with their local HOA or government. 

Members who want to install an outdoor yard light on their property can contact our member support team to discuss their options. 

What should I do if my outdoor yard light isn’t working? 

Report it using the Lighting Outage form or by contacting member support. 

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Contact MTE’s Member Support Team

We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.  
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.  member support person on phoneEmail:info@mte.com
Phone 877-777-9020

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