Improving reliability with planned outages
Proactive maintenance for a stronger electric grid
At Middle Tennessee Electric (MTE), we work every day to keep your lights on and your life running smoothly. Planned outages are part of our proactive maintenance strategy, helping us strengthen our electric grid and reduce unexpected outages for our members. While we know outages can be inconvenient, these scheduled improvements are essential for reliable, safe electricity.
Why planned outages matter
Our electric grid contains hundreds of thousands of mechanical, electrical, and technological components. Daily use, weather events, and other factors can damage equipment, leading to outages. By scheduling maintenance across our 15,000+ miles of line and 54+ substations, we prevent many problems before they happen to keep your power as reliable as possible.
How we notify members
We want you to be prepared for any planned outage in your area. MTE sends out an automated call to all affected members prior to the outage.
For smaller, localized outages, our crews may also knock on doors to alert members of the upcoming outage or set up signs at neighborhood entrances.
To ensure you receive timely notifications, keep your contact information up to date to help us serve you better. You can update your contact information by:
- Reviewing your account information in myMTE
- Calling member support
- Stopping by one of our local offices
Frequently Asked Questions about Planned Outages
Why does MTE schedule planned outages?
Planned outages allow us to perform maintenance and upgrades that keep the electric grid strong and reliable for all members.
How will I know if my area is affected?
We notify members by phone the day before maintenance. Make sure your contact information is current in myMTE or by contacting us.
What can I do to prepare for a planned outage?
Charge your devices, plan for alternative lighting, and let family members know about the outage. If you have special medical needs, please contact us in advance.
Will planned outages reduce unexpected outages?
Yes. While we can’t prevent all outages, proactive maintenance helps us fix many issues before they cause problems, reducing the number of unexpected outages members experience.
Contact MTE’s Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have. 
Email:info@mte.com
Phone 877-777-9020
Helpful Links
- Mte.com/Outages
- Mte.com/Contact
- Mte.com/myMTE
- Mte.com/outage-frequently-asked-questions