Member support
Get help with your account, outages, rates, and service
Whether you're paying a bill, checking on an outage, or getting ready for a move, we're here to make it easier. Start with the tools our members use most. You can manage your account, view the Outage Map, learn about rates, or request to start, stop, or move your service. You'll also find ways to manage your account online, save energy at home, and select a billing plan that fits your lifestyle. If you can't find what you need, MTE's Member Support team is ready to help.
Tools to help you manage your energy
Manage your account on your schedule. With myMTE, you can pay your bill, report an outage, and check your energy use anytime from your phone or computer. Alerts keep you in the loop when something needs attention. And when you can see how you use energy, it's easier to spot ways to use less.
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Stay comfortable at home and get help managing your bill. MTE EnergyPros are local experts you can count on for advice. A free Home Energy Checkup is a great first step, and you'll get recommendations for your home. When you're ready to upgrade, rebates and programs from MTE and TVA EnergyRight can help make those improvements more affordable.
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Hot summers and cold winters can increase your energy consumption, even when your thermostat setting stays the same. On those days, your heating and air system works harder to keep your home comfortable. The good news is that small changes to your daily habits can add up. Find simple ways to use less energy, keep an eye on your bill before it arrives, and stay comfortable all year long.
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Choose a billing plan that fits your life
With myEnergyPlan, you choose how and when you pay for electricity. Residential members can pick from five plans, and some of them can be combined:
- Levelized Plan: Averages your use over the past 12 months to smooth out seasonal spikes. This is the plan MTE recommends adding.
- Traditional Plan: Pay for the energy you use each month at the standard rate.
- NiteFlex Plan: A time-based plan that rewards using energy overnight. It's popular with EV owners.
- Green Plan: Match your monthly energy use with solar power generated in the Tennessee Valley.
- Prepay Plan: Pay as you go and skip the deposit. This plan can't be combined with other plans.
Have questions about your bill?
Our billing page is a good place to start. It can help you understand your monthly bill and find the answers you need.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
