Helping you find solutions

We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service which includes helping you find answers and solutions to your concerns. MTE is here to address your issues as they arise.

From myMTEMC app issues to billing questions and everything in between, our member services team can provide you the support needed to take control of your account with us. We've put together some helpful information for you, but feel free to contact us directly to talk about any additional concerns you have.

Keeping trees, plants, and vegetation away from the electric system is critical in order to allow line workers safe access to equipment during an outage. If you have questions about tree pruning or tree replacement in zones close to electrical facilities or power lines, MTE has trained professionals to help you called Vegetation Management Specialists. They are certified arborists familiar with a wide variety of tree species and proper pruning practices and coordinate actual tree-pruning efforts performed by contractors hired throughout the MTE service area.  Most importantly, they're here to serve members with information and explanations about our vegetation management program. To contact them, call (877) 414-7685, e-mail VegetationMgmt@mte.com, or using the form below.