Dedicated support for MTE's largest business members
Some businesses use enough energy that having a dedicated MTE team member who understands their operation makes an impactful difference. If your business uses more than 300 kW or has a transformer of 500 KVA or greater, you qualify as a ‘key account’ and work with the MTE Key Account Coordinator assigned to you.
Your coordinator takes the time to learn how your facility runs. They help you manage your energy use day to day, and they step in when you need an expert to help plan your load or maintenance needs.
Key account coordinators also connect you with resources that help your facility operate more efficiently. These include efficiency and incentive programs offered through MTE’s partnership with the Tennessee Valley Authority (TVA).
If your business falls below that threshold, you're served as a general business member through MTE Member Support — which is available at any time for help with your account.
Key Accounts
MTE recognizes key accounts as businesses that use more than 300 kW or those with a transformer size of 500 KVA or greater. Businesses below that threshold are served as general business members through member support.
Demand is the amount of energy your business uses at any given moment, measured in kilowatts. It's part of the commercial and industrial rate structure. Depending on your rate class, your business may or may not have a demand charge. Your coordinator or member support can walk you through how demand appears on your bill.
Working with TVA, MTE offers financially incentivized demand response programs for commercial and industrial members who agree to reduce electricity use during peak periods. TVA designed these programs in part to lessen the need for additional generation. Your coordinator can explain how participation would work for your facility.
Helpful resources
- Business services
- Business account FAQs
- Rates
- Builders & Developers
Your key account coordinator oversees energy management, contracts, billing, and outage information for your account. When your operation changes — new equipment, added load, planned maintenance — your coordinator can help you plan for it.
Your coordinator is your first call. If you can't reach them, MTE Member Support is available 24 hours a day, seven days a week at 877-777-9020.
Related resources:
The Comprehensive Services Program offers technical services built for industrial and
commercial facilities: energy audits, power quality studies, compressed air studies, infrared
testing, metering, load profiles, lighting audits, and billing analysis. Your coordinator can help
you decide which studies are a good fit for your facility.
Related resources:
Through MTE's partnership with TVA, qualifying businesses may have access to programs that help offset the cost of energy projects and lower operating costs.
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EnergyRight Solutions for Business - A TVA program that gives businesses the opportunity to receive incentives that may offset investment costs for new energy projects at their facilities. Your coordinator reviews qualifications and project types.
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General Manufacturing Credit - A credit that provides power cost savings to qualifying manufacturers. Keeping manufacturing loads in the Tennessee Valley also helps support low rates for all members.
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Time of Use rates - MTE offers some Time of Use rates to qualifying members. Your coordinator can tell you whether your business would benefit.
Eligibility for each program depends on the criteria your coordinator reviews with you.
Related resources:
Not sure whether your business qualifies?
Member support can review your account and connect you with a key account coordinator if your business meets the demand qualifications.
Primary Connections newsletter
Our key account coordinators publish a quarterly newsletter highlighting new products, services, and information for large-demand members.
