Business account frequently asked questions
Get answers and support for managing your MTE business account
MTE powers thousands of businesses—large and small—that provide jobs and services to make life better for our members. We’re proud to support business members with affordable, reliable electricity and a range of programs designed to help your business succeed. This page answers common questions about managing your account, understanding rates, and getting support.
Account management
Who should I talk to if I’m a business owner?
MTE’s Member Support Team is ready to help all members, including business owners. They can answer most questions for residential and business accounts.
If your request requires specialized support, they’ll connect you with the right person. Call 877-777-9020 or contact us online.
Can I consolidate multiple accounts into one bill?
If your accounts are in the same billing cycle, bill consolidation may be possible.
When is my bill due?
Your bill is due 17 days after the invoice date.
Both the invoice date and due date can be found at the top of your bill.
Rates, incentives and taxes
Does MTE offer incentives for businesses?
Yes. MTE offers rate options and incentives for qualifying new, expanding, or all-electric businesses.
Contact our member support team to learn which programs or rate options may apply to your business.
Am I paying the correct sales tax?
In Tennessee, commercial and industrial accounts pay a 7% sales tax on electric bills.
Qualified manufacturers may be eligible for a reduced rate of 1.5%.
Renewable energy programs
How can my business participate in renewable energy programs?
MTE has options for businesses to participate or claim credits for renewable energy.
Contact MTE’s Renewable EnergyPros to learn more.
Outages and member support
What number should I call to report an outage?
You can report your outage through myMTE or by calling our member support team at 877-777-9020.
What number should I call for member support?
If you are a qualifying key account, your key account coordinator will provide a direct contact number.
For general business support, call MTE Member Support at 877-777-9020. Support is available 24 hours a day, seven days a week.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
