Service Agreements

General Services Agreement

Any member of Middle Tennessee Electric Membership Corporation (MTE) is bound by and agrees to the terms and conditions as set forth in MTE’s Bylaws and its Schedule of Rules and Regulations, both of which may be found on MTE’s website.  The member agrees to pay for electric service as measured by MTE's metering devices in accordance with the applicable rates and charges as specified in MTE's rate schedule. The member agrees to allow right of access to MTE's agent on the member's premises at all reasonable times and for necessary purposes. Member assumes responsibility of service beginning from connection date or until MTE is properly notified of cancellation of service. Member understands all billings rendered by MTE shall be due and payable as per the bill. Failure to receive a bill does not release member from payment obligations. The member shall pay all collections expenses, attorney fees and court costs if payment is delinquent due to fraud, default or failure to perform the member’s obligations. The member’s obligations shall apply to the original address of the member and to all future addresses of the member. 

By signing up for service with MTE, you expressly consent to be contacted by MTE, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to your account, at any telephone number, or physical or electronic address you provide or at which you may be reached.  You certify, warrant, and represent that the telephone numbers that you have provided to us are your contact numbers. You agree to promptly alert MTE whenever you stop using a particular telephone number.  You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Message and data rates may apply. 

Prepay Service Agreement 

Eligibility/Sign-up 

MTE offers a prepaid metering option (“Prepay”) to any member who has residential electric service, except for:  1) accounts on Levelized billing, 2) accounts with loans attached, 3) accounts with service requirements greater than 200 amps, or 4) accounts on the medical necessity (“Life Support”) program.  To receive Prepay service, an Advanced Meter Infrastructure (AMI) meter will be required.  MTE will provide the required AMI meter.  All applicable fees, rates and charges (excluding any security deposit requirement) apply to Prepay accounts, including applicable energy charges and customer charges. 

New members 

Any new member electing to sign up for Prepay service will pay a one-time $45.00 set-up fee consisting of the following: $5.00 membership and $40.00 connection fee.  (This set-up fee does not apply to existing members enrolling in the Prepay program.)  Additionally, an initial minimum energy purchase of $50.00 will be required to start service. 

Existing members 

For existing members, any deposit associated with the account will first be applied to all past and current charges.  Any remaining deposit balance will then be applied to the Prepay account as a credit toward future energy purchases.  The account must have a minimum of $50.00 in the account toward future energy purchases at the time of setup.  If after the deposit is applied to all past and current charges the member has an unpaid balance, the unpaid balance may be eligible for an arrangement at setup, with the understanding that future payments will be distributed with 50% to unpaid balance and 50% toward future energy purchase. 

Billing 

The Prepay account will be calculated on a daily basis.  Balances reflect account information as of the previous days’ meter reading and all payments currently received.  

The member acknowledges and agrees that no monthly billing statements will be mailed.  The following options are available for the members to make payments and/or check Prepay balances 24 hours a day: online at mte.com, the myMTE app (available in Apple and Google Play stores), and via phone at 1-877-777-9020.  Members may also make payments and check balances at any local MTE office during normal business hours.  Automatic bank draft payments are not available with the Prepay service.  

Energy Assistance or other types of assistance will be applied to the prepaid account only upon receipt. 

If a returned check or electronic chargeback is received on the account, the amount of the return and a return fee of $30 will be charged to the member’s account immediately.  If this causes the credit balance to be entirely depleted, service may be disconnected on the same business day.   

Notices/Disconnection 

The member agrees to allow MTE to notify the member via myMTE when the account is below $30.00; however, maintaining a credit balance on the account, and checking such balances, is the responsibility of the member.  Prepay participants do not receive monthly statements.  No paper bills or notices will be mailed to the member once enrolled with a Prepay account. A Prepay account will be subject to disconnection anytime the account balance is zero or there is a balance due.  If payment is made after normal business hours, service will be reconnected at such time that the payment has been fully processed.   Medical conditions and/or inclement weather will not postpone disconnection.   

Termination of service 

A Prepay member may elect to opt out of the Prepay service at any time with the understanding that MTE may require full payment of the account balance and/or a deposit as a condition of continued electric service.  The required deposit amount will be based on the member’s credit risk pursuant to MTE’s Schedule of Rules and Regulations.  If the member requests to terminate service, any remaining credit balance will be refunded once all debt has been cleared.  The refund will be mailed in the form of a check to a forwarding address.  Please allow 2 weeks processing time for reimbursement once the account has been terminated. 

Miscellaneous 

Except as modified herein, MTE’s Schedule of Rules and Regulations apply.  The Prepay service program is subject to change, and MTE reserves the right to modify or terminate the program at any time. 

Helpful links: 

• mte.com/Contact 
• mte.com/service-requests
• mte.com/myEnergyPlan