My account
Manage your account your way
Your MTE account should work around your life, not the other way around. Here, you can pay your bill, choose a billing plan that fits your lifestyle, and get answers about your monthly bill. You'll also find more options for members, along with simple ways to save energy at home. If you need a hand along the way, our member support team is happy to help.
Take care of your account on your schedule. With myMTE, you can pay your bill, report an outage, and check your energy use anytime, from your phone or computer. Alerts keep you in the loop when your power or your bill needs attention. And when you can see how you use energy, it's easier to spot ways to use less.
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You have options to choose how and when you pay for electricity. myEnergyPlan gives you options to fit your lifestyle and budget. You can smooth out seasonal spikes with the Levelized Plan. Save by using energy overnight with NiteFlex. Power your home with renewable energy through the Green Plan. Or pay as you go with Prepay. As your life changes, your plan can change with it.
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Paying your bill should be simple. Pick an option that fits your routine. You can pay at our local office or on the phone. We also offer online options through myMTE with a bank draft, debit card, or credit card. You can also pay with cash at a participating local business.
Want one less thing to remember? Set up Auto Pay to automatically schedule a payment each month.
Your bill also helps you keep track of your account. It shows your energy use, due date, and important account messages in one place, so you can spot changes and plan ahead.
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More options for members
Every household is different, and some members need a little extra support. We offer options that give members added peace of mind, such as our Life Support program for those who rely on medical equipment at home.
Find ways to save
Hot summers and cold winters can make your bill climb, even when your thermostat setting stays the same. Small changes to your daily habits can add up. Find simple ways to use less energy and stay comfortable all year long.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
