Request a payment extension 

Two ways to request more time to pay 

 If you need more time to pay your bill, you may be able to request a payment extension by contacting our member support team or by using myMTE, our self-service account management platform. In myMTE, eligible accounts can request a payment extension online through the web portal or mobile app. If you prefer personal assistance, you can also call or stop by a local office to speak with our member support team. 

Request a payment extension through member support 

You can request a payment extension by calling or visiting a local office to speak with our member support team. 

Request a payment extension in myMTE 

myMTE is our self-service account management platform. Members who are eligible for a payment extension may be able to set one up through the myMTE web portal or mobile app. 

In the myMTE web portal 
  1. Sign in to myMTE. 
  2. Go to Bill & Pay > Payment Extensions. 
  3. If your account is eligible, review the payment extension details. 
  4. Select the I accept the Terms and Conditions checkbox. 
  5. Select Extend. 
  6. Review the account, due date, extended due date, and amount due. 
  7. Select Confirm to accept the payment extension.
In the myMTE mobile app 
  1. Sign in to the myMTE mobile app. 
  2. Open the Bill & Pay menu. 
  3. Select Payment Extensions. 
  4. If your account is eligible, review the extension details shown on screen. 
  5. Confirm the payment extension.
What to expect in myMTE 
If your account Is eligible 

You can review the extension details and confirm your request. After confirmation, the payment extension screen shows updated information for your account, including the extension length, amount due, and updated due date. 

If your account is not eligible 

If the Payment Extensions screen is available but your account is not eligible, myMTE displays a message that says: “You are not currently eligible for payment extensions.” 

To learn more about why your account isn’t eligible or to get additional assistance, please contact our member support team. 

If a payment extension was created by member support 

If self-service payment extensions are not available, you may only see payment extensions that were previously created by a member support representative. If there are no current payment extensions, the Payment Extensions screen may not display. 

Frequently asked questions 
Can I request a payment extension without using myMTE? 

Yes. You can call or stop by a local office to speak with our member support team. 

Where do I find payment extensions in myMTE? 

In the web portal, go to Bill & Pay > Payment Extensions. In the mobile app, payment extensions are available from the Bill & Pay menu. 

Why don’t I see an option to create a payment extension? 

Your account may not be eligible, or the self-service payment extension option may not be available for your account type. 

Will I see my updated due date after I confirm? 

If your request is successfully confirmed, the Payment Extensions screen shows the updated due date and related extension details. 

Helpful links