Emergency Alerts & Outage Alerts
Stay informed and prepared with alerts from MTE and your local emergency agency
MTE is committed to helping you stay safe during severe weather and emergencies. By keeping your contact information up to date and signing up for emergency alerts, you can receive timely updates about outages, safety concerns, and service restoration. This page walks you through the steps to stay connected and prepared when it matters most.
How to stay alert and prepared
Sign up for emergency alerts in your county
Local emergency management agencies (EMA) provide important public safety notifications. Sign up for alerts in your area to receive updates about severe weather, road conditions, and community safety.
- Rutherford County: Alert Rutherford
- Williamson County: Williamson Ready
- Wilson County: Wilson County Alert Center
- Cannon County: Cannon County EMA
Share emergency access information
If your home or business requires special access, such as a gate code, share that information with your local fire department and first responders. This helps emergency personnel reach you quickly when every second counts.
Update your MTE contact information
In addition to enrolling in local EMA alerts, keeping your phone number and email address up to date with MTE ensures you receive critical alerts about your power and account. You can update your contact information through:
Even if you don’t regularly use myMTE, updated contact details help us reach you during emergencies. For more assistance, contact MTE’s member support team.
Know how to report an outage
If your power goes out, check your breakers or fuses first to rule out isolated issues. If everything looks normal, report your outage immediately using one of the following methods:
- myMTE app or web portal
- Automated outage line: 1-877-777-0215
- MTE Member Support: 877-777-9020
- Outage map: mte.com/Outages
Sign up for outage notifications
You can receive outage updates directly through your mobile device. To enable alerts:
- Register your account in the myMTE app or web portal
- Add your mobile phone under Contact Methods
- Enable text notifications and verify your number
- Select your preferred outage alerts under Manage Notifications
Contact MTE’s Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have. 
Email:info@mte.com
Phone 877-777-9020
Frequently asked questions
What is the best way to receive emergency alerts?
The best way to stay informed is to use both MTE and local alert systems. Keep your contact information updated, enable myMTE notifications, and enroll in your county’s emergency alert program.
How do I update my contact information?
You can update your contact details using the myMTE app, the web portal, by calling member support or by visiting a local office.
What should I do if my power goes out?
Check your breakers or fuses to make sure the issue is not isolated. If the problem persists, report the outage using the myMTE app, outage line, or member support. You can also check the outage map for current outages in our service territory.
Learn more about outages and view the outage map at mte.com/Outages.
How do I sign up for county emergency alerts?
Visit your county’s emergency management website and enroll in their alert system. These programs provide localized safety and weather updates.
Why should I share access codes with first responders?
Providing gate or access codes allows emergency responders to reach your property faster during critical situations.