myMTE payments support  

Your guide to convenient, secure payment options with myMTE 

myMTE gives Middle Tennessee Electric members more control and information about their accounts. From paying your bill online to understanding your energy habits, myMTE is your one-stop shop for all things related to Middle Tennessee Electric. This page answers common questions about payment options, Auto Pay, and paying by cash via the mobile app. For more assistance, call our member support team at 877-777-9020 (available 24/7), or for myMTE support, call 7 a.m. – 7 p.m. Monday through Friday. 

Payment options with myMTE 

Setting up your preferred payment method 

myMTE offers members the option to save their preferred payment method. This can include: 

• Bank draft 
• Debit card 
• Credit card

Once you save your card information, you can use it to pay your bill. To help prevent payment issues, you’ll receive notifications via email or text about upcoming payments, unforeseen issues, or if changes are needed to continue using your payment method in the future. 

Auto Pay  

Recurring payments made easy 

Auto Pay is MTE’s recurring payment system through the myMTE mobile app, our web portal, or through our Member Services team. This system allows you to put a bank account or a credit/debit card on file to pay your bill each month automatically. 

Learn how to set up and manage at mte.com/Auto-Pay. 

myMTE Pay by Cash with InComm Vanilla Direct 

Pay your bill in cash at participating local retailers 

When it comes to paying your bill, convenience is key. Now, you can pay your bill at participating local retailers with the myMTE mobile app or web portal. Use your barcode in the myMTE app or on the web to pay your bill while you get groceries, gas, or run errands. The retail convenience fee is $1.50, and your cash payment should be posted to your account immediately.  

Members can find a participating retailer by clicking on the Pay by Cash option in the myMTE app or web portal. Once you've found a retailer, scan the barcode in the myMTE app or print it out from the web portal. 

myMTE mobile app instructions 

• Login to myMTE app. 
• In the myMTE app, click on Pay by Cash in the Bill & Pay section. 
• You will see a barcode when you click the View Barcode button. 
• Enter the zip code and select your preferred radius for payment locations. 
• Using this information, the myMTE app will display nearby payment locations. 
• You can now go to the most convenient location to make a payment. 
• The store personnel at these payment locations will scan the barcode and ask you how much you would like to pay. Once the store personnel receives the payment, they will process it at the store. Your payment will be reflected immediately in your account. You can confirm your payment through the myMTE app or web portal.

myMTE web portal instructions 

• Login to myMTE through the web portal. 
• On the myMTE portal, click on Pay by Cash in the Billing & Payments menu. 
• You should see a barcode. If you would like to print the barcode, click on the Print Barcode button. 
• To select a convenient payment location, enter the zip code and select your preferred radius. 
• Using this information, the myMTE portal will display nearby payment locations. 
• You can now go to the most convenient location to make a payment. 
• The store personnel at these payment locations will scan the barcode and ask you how much you would like to pay. Once the store personnel receives the payment, they will process it at the store. Your payment will be reflected in your account immediately. You can confirm your payment through the myMTE app or web portal.

Helpful links 

• How to set up myMTE 
• How to set up Auto Pay 
• Contact member support