How to set up Auto Pay 

Set up automatic monthly payments in myMTE 

Auto Pay lets you pay your MTE bill automatically each month using a bank account, debit card, or credit card. Once you enroll, your selected payment method is charged on your bill’s due date. 

You can set up Auto Pay through the myMTE mobile app or web portal. You can also enroll by phone or by completing a bank draft form and returning it by mail or in person. 

If you need help getting started or have more questions, contact our member support team or call us at 877-777-9020. 

Managing Auto Pay through myMTE 

Before you begin 

Before setting up Auto Pay in myMTE, make sure you have: 

• Access to your myMTE account. 
• Your preferred payment method. 
• Account ownership to accept the Auto Pay terms and conditions. 
• Any current balance paid separately, if needed. 
• Auto Pay starts with new bills after you enroll. If you already have a balance due, you may still need to pay that amount separately. 

How to set up Auto Pay in myMTE 

1. Log in to the myMTE web portal or mobile app. 
2. Open the Bill & Pay section. 
3. Select Auto Pay Program. 
4. Choose the account you want to enroll. You may be able to select all accounts or an individual account. 
5. Review and accept the Autopay terms and conditions. 
6. Select Enroll for the account you want to add. 
7. Choose a payment type:  
   1. Add new card 
   2. Add new bank account 
   3. Add stored bank account 
   4. Add stored card 
8. Enter or review your payment method information. 
9. Check that the security phrase shown on the payment screen is correct before entering personal or payment information. 
10. Select Continue after reviewing your payment information. 
11. Review the confirmation screen. 
12. Select Close when the update is complete. 

After enrollment, the Auto Pay Program screen should show your Auto Pay status as active. 

If you have a balance due 

If you owe a balance when you enroll, myMTE may ask whether you want to make a payment. 

• Select No if you do not want to pay the balance at that time. 
• Select Yes if you would like to go to the payment summary screen and make a payment. 

Auto Pay will not automatically pay a previous balance. You are responsible for paying any balance that was due before Auto Pay begins. 

How to update or cancel Auto Pay 

You can update your payment information or cancel Auto Pay from the Auto Pay Program screen in myMTE. 

1. Log in to myMTE. 
2. Open the Bill & Pay section. 
3. Select Auto Pay Program. 
4. Select Update or Cancel. 
5. Update your payment account or account holder information, if needed. 
6. To cancel Auto Pay, check the Cancel option. 
7. Select I Agree to confirm your changes. 
8. Review the confirmation screen. 
9. Select Close. 

If a payment has already started processing, canceling Auto Pay may not stop the scheduled payment. 

How to reactivate Auto Pay 

If Auto Pay was canceled for your account, you may be able to reactivate it in myMTE. 

1. Log in to myMTE. 
2. Open the Bill & Pay section. 
3. Select Auto Pay Program. 
4. Choose the account you want to enroll. 
5. Review and accept the Auto Pay terms and conditions. 
6. Select Reactivate. 
7. Review or update your payment details. 
8. Check the option to reactivate Auto Pay. 
9. Select I Agree. 
10. Review the confirmation screen. 
11. Select Close. 

After reactivation, the Auto Pay Program screen should show your Auto Pay status as active. 

Auto Pay frequently asked questions 

What day does Auto Pay go through? 

Auto Pay will automatically charge your card or draw from your bank account on the due date of your bill. Additional fees may apply for a failed payment or insufficient funds. Auto payments cannot be stopped within 48 hours of the scheduled payment. Any payments made to the outstanding balance will not affect the auto draft. 

If I sign up for Auto Pay, when will it start? 

Auto Pay begins with new bills from the date you signed up and will automatically charge your card or bank account on the due date of your bill. Additional fees may apply for a failed payment or insufficient funds. Auto payments cannot be stopped within 48 hours of the scheduled payment, and payments made to the outstanding balance will not affect the auto draft. 

Will Auto Pay cover a previous balance? 

No. If you have an outstanding balance, Auto Pay will not be used to cover it. For example, if you received a bill last month and signed up for Auto Pay after receiving it, you will still need to pay that bill separately to stay current. Your next bill will begin drafting automatically through Auto Pay. 

Will I still receive my bill? 

Yes. You will still receive a paper copy of your bill by mail unless you have enrolled in paperless billing in myMTE or the web portal. More information about setting up paperless billing can be found at mte.com/myMTEPaperlessBilling. 

Helpful links 

• myMTE setup and support 
• Contact MTE Member Support 
• myMTE Paperless Billing Setup