Life Support Program
Important information for members using life support equipment
Middle Tennessee Electric is committed to supporting members who depend on life support equipment at home. Our Life Support Program provides special consideration for these members in billing and account management. While this program does not guarantee priority restoration during outages, it ensures your account and meter are flagged for extra attention in case of payment issues or other special circumstances that could result in a loss of electrical service.
This program is designed to assist members whose doctors certify that disconnection of electrical service would create a life-threatening medical situation. Some examples of these situations include oxygen concentrators, in-home dialysis, and nebulizers.
If you rely on life support equipment, MTE is here to help. Reach out anytime for support, guidance, or questions about your account.
How to enroll in the Life Support Program
- Download the Life Support Program form for your county.
- Complete the form — a doctor’s verification is required.
- Submit the form by mail or fax using the numbers provided on the form. To protect your information, we do not accept the form via email.
What special consideration means
Your account will be noted for extra attention if you experience payment delinquency or other unique circumstances. This program does not grant priority restoration in the event of a power outage. We encourage all members who rely on life support equipment to have a backup plan in place.
Frequently Asked Questions
Will I get priority restoration during outages?
No. Enrollment in the Life Support Program does not guarantee priority restoration. Your account will be flagged for special consideration in billing and account management.
What kind of equipment is considered life support?
Life support covers a wide range of equipment. Common examples of home life support equipment include oxygen concentrators, in-home dialysis, and nebulizers. Ultimately, your doctor will state and certify that the loss of electrical service to the equipment you have would create a life-threatening situation.
How do I submit my form?
Download the form for your county, complete it with your doctor’s verification, and mail or fax it using the numbers provided. To protect your information, we do not accept the form via email.
What if I need help filling out the form?
Contact MTE Member Support at 877-777-9020 for assistance.
Contact MTE’s Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have. 
Email:info@mte.com
Phone 877-777-9020
Helpful Links
- Download Life Support Program Forms (links to county-specific forms)
- Contact member support