Set up myMTE notifications 

Stay informed about your account and service updates 

Get real-time updates about your account, energy use insights, and service status with myMTE notifications. You can choose to receive alerts by text message, email, or mobile app push notifications, so you never miss important information. 

What types of notifications can you receive? 

Depending on your settings, you can receive alerts for: 

• Power outages 
• Restoration updates 
• Billing and payment activity 
• Energy use insights 
• Account changes

You can choose to receive these alerts via: 

• Text message 
• Email
• Mobile app push notifications

How to Set Up Notifications 

1. Register your myMTE account 

• Go to the myMTE Web Portal (top right corner of mte.com), or 
• Download the myMTE Mobile App

2. Add or update your contact methods 

• Open the Settings menu 
• Select Contact Methods 
• Select Add Phone to add a mobile number 
• Enter your mobile number 
• Select Yes for Receive Text Messages 
• Select Save

⚠️ If you request to be placed on a ‘Do Not Call’ list, you will not receive text or automated notifications. 

3. Agree to terms and verify your number 

• Review and accept the Terms and Conditions 
• Enter the verification code sent to your phone
• Select Save

✅ You can add multiple phone numbers if needed. 

4. Manage your notification preferences 

• Go to Notifications 
• Select Manage Notifications

5. Choose how you receive alerts 

• Browse available notification types 
• Use the dropdown under each delivery method (text, email, app) 
• Select which contact methods receive each alert 
• Select Save

Managing your notification preferences 

You can update your settings at any time to: 

• Add or remove phone numbers or email addresses 
• Turn specific alerts on or off 
• Choose which delivery method receives each alert

Troubleshooting notifications 

Not receiving notifications? 

Try the following: 

• Confirm your phone number or email is entered correctly 
• Make sure text messaging is enabled 
• Check that you completed the verification step 
• Confirm you are not on a ‘Do Not Call’ list 
• Review your notification settings to ensure alerts are selected 
• Check your spam or junk email folder

Frequently asked questions 

Can I receive notifications in more than one way? 

Yes. You can choose to receive alerts by text, email, and mobile app. 

Can I add multiple phone numbers or emails? 

Yes. You can add multiple contact methods and assign them to different alerts. 

Do I need the myMTE mobile app to receive notifications? 

No. You can manage and receive notifications through the web portal, email, or text messages. 

Helpful links 

• myMTE
• Mte.com/outages 
• myMTE Account Setup 
• myMTE Monthly Energy Use Emails