Internet
Bringing better internet to more of Middle Tennessee
Reliable internet is becoming as essential to daily life as reliable power. Through our subsidiary, United Communications, more members can get fast internet for home, school, and work. United's network also supports our long-term work to modernize the grid, which benefits every MTE member. Start by checking whether United can serve your home or business.
Electric co-ops began because no one else would bring power to rural areas. Many people now see internet access as being just as crucial to daily life. Fast internet lets you see your doctor by video, help with a school project, or work from home.
In 2017, the Tennessee Broadband Accessibility Act changed state law to allow electric co-ops to offer broadband. MTE, along with other co-ops and the Tennessee Electric Co-ops (TEC), worked with lawmakers to pass it. In 2018, the MTE Board of Directors approved the purchase of a controlling interest in United Communications.
About United Communications
United Communications is a leading provider of internet and phone services for residential customers, small and mid-sized businesses, and enterprise-level organizations across Middle Tennessee. United has been nationally and regionally recognized, winning the 2024 and 2023 Best Places To Work award from the Nashville Business Journal, the 2024 and 2025 Gold Stevie® Award and the 2026 Silver Stevie Award from the American Business Awards®, a 2025 BBC Mag Top 100 Fiber-To-The-Home Leader designation, and a 2023 Torch Award from the BBB. United was honored by the NTCA in their 2025 Smart Rural Community Showcase Awards.
United operates more than 6,600 route miles of fiber covering portions of Bedford, Davidson, Franklin, Giles, Lincoln, Marshall, Maury, Moore, Rutherford, Williamson, and Wilson counties. United Communications is a service of Middle Tennessee Electric. To learn more, please visit united.net.
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Broadband is high-speed internet. It can reach you through fiber, cable, or fixed wireless. Fixed wireless sends internet from a nearby tower to an antenna at your home. The Federal Communications Commission (FCC) defines broadband as at least 100 megabits per second (Mbps) download and 20 Mbps upload.
United's fiber network offers home speeds up to 8 Gig (8,000 Mbps), plus Wi-Fi 6 and 7. In fixed wireless areas, home speeds range from 25 to 60 Mbps. Businesses can receive higher speeds.
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A modern grid uses communications technology to link electrical equipment. That link lets parts of the system share information and respond faster when conditions change. United's fiber network is part of the foundation for our long-term work to modernize the grid.
In 2025, United also:
- Invested about $30 million in MTE communities.
- Added more than 335 route miles of fiber.
- Connected nearly 6,000 more homes and businesses.
- Began the first phase of a $16 million expansion in Wilson County that will reach more than 10,000 new locations.
- Brought free Wi-Fi to six volunteer fire departments in Williamson County and to the Rutherford County Boys & Girls Club.
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Internet doesn't travel over power lines. It needs separate equipment, such as fiber lines or fixed wireless. United builds out fiber alongside our existing utility network, which helps it expand faster with less digging on private property.
You can sign up at united.net to express interest and receive updates on plans for your area. Interest from people in an area helps United decide where to build next. If you can't find your address, check your street name, apartment number, and ZIP code. Still can't find it? Email united@united.net to have your address reviewed.
United handles internet sign-ups, plans, pricing, billing, and technical support. Visit united.net or call 800-779-2227 to speak with a United sales representative.
Need help with your internet service?
United's team can help with plans, billing, and technical support.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
