Account Concerns
Give us a call, send us a message, or swing by a local office to discuss your situation.
Helping you find solutions
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service which includes helping you find answers and solutions to your concerns. MTE is here to address your issues as they arise.
From myMTEMC app issues to billing questions and everything in between, our member services team can provide you the support needed to take control of your account with us. We've put together some helpful information for you, but feel free to contact us directly to talk about any additional concerns you have.
Customized billing options are offered to fit your lifestyle.
MTE always seeks to improve the member experience. This is why several convenient billing options are offered to fit your lifestyle or financial situation. These billing options are available for most budgets, are easy to understand and easy to use.
MTE exists to make life better for our members. We understand how electricity brings you light, comfort, and connection. We also understand how important it is to remain affordable, reliable, safe. Our members often ask us questions about their bills, and we've compiled the most frequent ones below.
If you have any questions, comments, or concerns, please reach out to us at 877-777-9020, by stopping at a local office, or through our contact form.
Managing your account is more convenient than ever
From online to in-person, how you manage your account is up to you. If you run into any problems, our member support team can help you when you call 877-777-9020 or come by one of our offices.
As a member-owner of MTE, you can now become an expert on your energy usage. Not only can your bill report how much energy you use each day, but it can tell you the daily cost, how outside temperature affects your home's energy usage and how your current energy consumption compares to the year before. Your energy bill also includes customized messages specifically for you about your usage, monthly energy tips, and special savings opportunities.
As a local, not-for-profit electric cooperative, MTE strives to be financially responsible and good stewards of our members’ accounts. For more than 80 years, we’ve been able to achieve this goal. Today, we send 82 cents of every dollar paid on monthly bills to TVA for the purchase of electricity. MTE operates on the remaining 18 cents. This approach allows us to offer electric rates 25% lower than the national average and provide some of the lowest rates in Tennessee.
To keep our rates low, we must pass along additional expenses we incur while doing business.
As a not-for-profit and local electric cooperative, we're proud to offer some of the lowest rates in the nation. If you have any questions, please reach out for us to discuss your concerns.