Account Options
Managing your account is more convenient than ever
From online to in-person, how you manage your account is up to you. If you run into any problems, our member support team can help you when you call 877-777-9020 or come by one of our offices.
Ways to Pay
AutoPay is MTE’s recurring payment system through the myMTE mobile app, our web portal, or through our Member Services team. This system allows you to put a bank account or a credit/debit card on file to pay your bill each month automatically.
Help is right at your fingertips with the myMTE mobile app and web portal. With it, you can manage your account.
The free app is easy to use, convenient, and valuable. It will help you better understand and improve your energy habits by showing energy consumption in an easy-to-read format. There are more than 100,000 MTE members who use the myMTE app. To take advantage of this great free tool, download the app or sign up on the web portal.
Our member services team can help with any of your account concerns on weekdays 7 a.m. - 7 p.m., while our after-hours support team can handle your billing and outage questions on nights, weekends, and holidays. Call toll-free 1-877-777-9020 to speak to a real person 24/7.
You can always mail in a check to your local office using the tear-away stub at the bottom of your bill. You can mail it to any of our local offices by the due date.
To reduce the cost of postage and the chance of a late payment, check out AutoPay.
We always welcome members who come to one of our offices to pay their bills. For after-hours, each office has a night drop box near the drive-thru window, and we also have drop boxes available at the following locations:
- Fairview: City Hall
- Murfreesboro: 555 New Salem Road (MTE Corporate Office)
- Lebanon: City Hall
More Account Options
Customized billing options are offered to fit your lifestyle.
MTE always seeks to improve the member experience. This is why several convenient billing options are offered to fit your lifestyle or financial situation. These billing options are available for most budgets, are easy to understand and easy to use.
Making and keeping an individual or household budget can sometimes be a challenge, but MTE can help. Energy costs, especially during winter heating and summer air-conditioning seasons, can play havoc with monthly financial plans. This is why we offer account options to help reduce the impact of your electric bill during high-use periods. For members who need more flexibility, we now offer a program called Pick a Due Date.
MoneyGram is a way to pay your bill in cash or check when our offices are closed. The service is available at multiple retail locations in MTE’s service territory, like CVS, Walmart and Kroger. Paying your bill through MoneyGram is as simple as filling out a form and submitting it along with your cash payment to the cashier. The payment will apply to your MTE account almost instantly.