Billing
Customized billing options are offered to fit your lifestyle.
MTE always seeks to improve the member experience. This is why several convenient billing options are offered to fit your lifestyle or financial situation. These billing options are available for most budgets, are easy to understand and easy to use.
Billing Options
Levelized Billing is calculated by taking an average of the previous 12 months of electricity billing. Bills then adjust every month but are always based on the preceding 12-month average, which allows members to have a more consistently priced bill even during high-energy-consumption seasons. By reducing the variation in monthly bills, members can more accurately budget each month. This is perfect for members who want to smooth out the peaks and valleys in billing. The option does fluctuate slightly each month to account for energy consumption.
Levelized Billing is only available for residential members. To learn more or find out if you qualify, contact MTE at 877-777-9020, through a local area office, or our contact form.
Fixed Budget Billing allows members to pay fixed amounts each month calculated on their previous 12-month consumption. No matter your energy consumption, you’ll be charged the same amount on your monthly bill. Once a year, your account will be “settled up” and either a credit issued (if you’ve over-paid) or an adjustment added (if you’ve underpaid) based on actual use the previous 12 months. It's another convenient billing option for members, especially those who want a consistent monthly payment. Don’t forget that on an annual basis, you’re required to settle the amount of unused or overused energy consumption.
This option is only available for residential members. To learn more about how to sign up or if you qualify, contact MTE at 877-777-9020, a local area office, or through our contact form.
Prepay allows you to add money to your account before you the electricity is consumed, and we'll calculate your usage each day and deduct your consumption from your account's balance. This option is great for those who want to pay for their electricity as they go or avoid paying a deposit when establishing membership. Prepay allows you to add money through the myMTE app, over the phone, through Money Gram, or by stopping by one of our seven local offices. If you've already signed up and are looking for the terms and conditions, just click here.
This option is only available for residential members. To learn more about how to sign up or if you qualify, contact us at 877-777-9020, a local area office, or through our contact form.
Traditional billing is how members have paid for electricity for more than 80 years. At the end of your billing cycle, you pay for the energy consumed. This is great for those who aren't looking for a change and want to simply pay for what they use.
Additional Billing Information
MTE exists to make life better for our members. We understand how electricity brings you light, comfort, and connection. We also understand how important it is to remain affordable, reliable, safe. Our members often ask us questions about their bills, and we've compiled the most frequent ones below.
If you have any questions, comments, or concerns, please reach out to us at 877-777-9020, by stopping at a local office, or through our contact form.
Managing your account is more convenient than ever
From online to in-person, how you manage your account is up to you. If you run into any problems, our member support team can help you when you call 877-777-9020 or come by one of our offices.
As a member-owner of MTE, you can now become an expert on your energy usage. Not only can your bill report how much energy you use each day, but it can tell you the daily cost, how outside temperature affects your home's energy usage and how your current energy consumption compares to the year before. Your energy bill also includes customized messages specifically for you about your usage, monthly energy tips, and special savings opportunities.
As a local, not-for-profit electric cooperative, MTE strives to be financially responsible and good stewards of our members’ accounts. For more than 80 years, we’ve been able to achieve this goal. Today, we send 82 cents of every dollar paid on monthly bills to TVA for the purchase of electricity. MTE operates on the remaining 18 cents. This approach allows us to offer electric rates 25% lower than the national average and provide some of the lowest rates in Tennessee.
To keep our rates low, we must pass along additional expenses we incur while doing business.
As a not-for-profit and local electric cooperative, we're proud to offer some of the lowest rates in the nation. If you have any questions, please reach out for us to discuss your concerns.