At Middle Tennessee Electric, you are not a customer but a member and owner of your local not-for-profit electric co-op. This membership provides opportunities to offer feedback to board members, leadership, and employees. One important feedback tool is the Co-op Community Forum (CCF), which involves a weeklong online conversation once a quarter with members on a variety of topics. Their participation lets us ask specific questions and learn about how we can better serve you.

Member input through the CCF has been important in guiding MTE’s improvement efforts. From the board room to our charitable foundation, you can see positive results of initiatives that were originally suggested by members. The Electric Griddle, which provides food items at community events, and the Tennessee Magazine Online are two examples of ideas proposed by members through the CCF.

The CCF is part of our commitment to improving member satisfaction and engagement. The forum consists of 75 randomly selected members that include people of different geographic locations, ages, incomes, and length of cooperative membership. Each forum member participates for one year before a new random group is selected.

The CCF is proving to be an excellent example of community engagement, allowing us to gather member insights, attitudes, and opinions through organic conversations in a moderated setting. In effect, CCF gives members the opportunity to partner with MTE in efforts to improve co-op services, programs, products, and future initiatives by giving direct input into the development of these initiatives.

The CCF is not the only avenue open for communication between MTE and co-op members. Feel free to give our community relations coordinator a call or send an email. You can even visit one of our seven local office locations to talk with our member support team. For any idea, big or small, we are all ears.