Service Requests

Any member of Middle Tennessee Electric Membership Corporation (MTE) is bound by and agrees to the terms and conditions as set forth in MTE’s Bylaws and its Schedule of Rules and Regulations, both of which may be found on MTE’s website.  The member agrees to pay for electric service as measured by MTEC's metering devices in accordance with the applicable rates and charges as specified in MTE's rate schedule. The member agrees to allow right of access to MTE's agent on the member's premises at all reasonable times and for necessary purposes. Member assumes responsibility of service beginning from connection date or until MTE is properly notified of cancellation of service. Member understands all billings rendered by MTE shall be due and payable as per the bill. Failure to receive a bill does not release member from payment obligations. The member shall pay all collections expenses, attorney fees and court costs if payment is delinquent due to fraud, default or failure to perform the member’s obligations. The member’s obligations shall apply to the original address of the member and to all future addresses of the member.

By signing up for service with MTE, you expressly consent to be contacted by MTE, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to your account, at any telephone number, or physical or electronic address you provide or at which you may be reached.  You certify, warrant and represent that the telephone numbers that you have provided to us are your contact numbers. You agree to promptly alert MTE whenever you stop using a particular telephone number.   You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Message and data rates may apply.