All service requests are normally completed Monday through Friday (excluding holidays).
Please do not submit a service request more than 30 calendar days in advance because the request will be voided. Submit closer to your needed date.
If your service request needs to be completed within two business days, please do not use this form and give us a call at 877-777-9020.
Here to help you start or add an additional service account
We're glad to be your local electric cooperative. Please complete and submit this form to start or add another service account for your residence or business. Upon completing the service request, you have agreed to a soft credit evaluation to determine if a deposit is required. If the deposit is required, we’ll contact you regarding payment and address any questions you might have. A connection fee of $40 with your $5 initial membership fee will appear on your first service billing statement. If you have any questions, please contact us at 877-777-9020 for assistance.
If your home or business is under construction or does not have a meter, please contact us at 877-777-9020, send us a message, or swing by one of our local offices to discuss the next steps for your situation.
For those changing your service account to a new address
Please fill out this form if you need to transfer services from one location to another. To do so, you'll need to be an existing member. If there is a past due balance on your previous account location, please make payment before submitting a request for the transfer of service. A connection fee of $40 will appear on your first service billing statement. If you have any issues, please contact us at 877-777-9020 for assistance.
We're sorry to see you go but thankful for the opportunity to have served you. Please submit this form to stop service at your service location. Your final bill will be mailed to you at the address you provide on the form. If you have any questions or would like some help, please contact us at 877-777-9020.
Service Request Resources
Sometimes problems occur despite every preventative action. When they happen, we're here to help you find a solution. Our member support team is prepared to assist you with any account management or service concerns you may experience.
Any member of Middle Tennessee Electric Membership Corporation (MTE) is bound by and agrees to the terms and conditions as set forth in MTE’s Bylaws and its Schedule of Rules and Regulations, both of which may be found on MTE’s website. The member agrees to pay for electric service as measured by MTEC's metering devices in accordance with the applicable rates and charges as specified in MTE's rate schedule. The member agrees to allow right of access to MTE's agent on the member's premises at all reasonable times and for necessary purposes. Member assumes responsibility of service beginning from connection date or until MTE is properly notified of cancellation of service. Member understands all billings rendered by MTE shall be due and payable as per the bill. Failure to receive a bill does not release member from payment obligations. The member shall pay all collections expenses, attorney fees and court costs if payment is delinquent due to fraud, default or failure to perform the member’s obligations. The member’s obligations shall apply to the original address of the member and to all future addresses of the member.
By signing up for service with MTE, you expressly consent to be contacted by MTE, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to your account, at any telephone number, or physical or electronic address you provide or at which you may be reached. You certify, warrant and represent that the telephone numbers that you have provided to us are your contact numbers. You agree to promptly alert MTE whenever you stop using a particular telephone number. You agree we may contact you in any way, including SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Message and data rates may apply.