myMTEMC

We're here to help!

We're glad you've decided to use myMTEMC mobile app and web portal. While it gives you the ability to pay our bill online, myMTEMC is designed to give you more control and information about your account. From understanding your energy habits to putting energy programs and information in the palm of your hand, myMTEMC is your one-stop shop for all things related to Middle Tennessee Electric.

You'll find information about myMTEMC features and options below. If you'd prefer to talk to a real person about it, give us a call at 877-777-9020 to speak with our member support team 24/7. For support with myMTEMC, give us a call 7 a.m. - 7 p.m. Monday through Friday.

 

 

Support Topics

Two-factor authentication (2FA) is an extra layer of security for your myMTEMC login designed to ensure that you're the only person who can access your account, even if someone knows your password. 

If you wish to set up two-factor authentication for your myMTEMC login, please follow the steps below:

  1. Login to your myMTEMC account.
  2. Click on My Profile > My Information > Manage Two Factor Authentication.
  3. Click on the indicator ‘Enable two-factor authentication.’
  4. Select a contact method ‘Email’ or ‘Text Message’ or ‘One-Time Password Application.’
  5. Enter the information for the selected contact method and then click on the 'Continue' button.
  6. The verification code will be sent to the selected contact method.
  7. Enter the verification code and then click on the button ‘Save’.

After completing the steps above, you have successfully enrolled for 2FA.
 
2FA code will be checked whenever you log in to the myMTEMC account.

Trusted devices: The "Don't ask me again on this device" option allows members to access myMTEMC without two-factor authentication enabled for 30 days. After 30 days, the member is prompted for two-factor authentication again.

Primary users can now add secondary users to their accounts. The primary user controls the maintenance of credentials for secondary users, including unsubscribing, resetting passwords, and disabling two-factor authentication.

Note: Primary users cannot manage additional users from the Mobile application.

To add secondary users, members should:

  1. Go to the myMTEMC desktop portal.
  2. Hover on the menu item 'My Profile' and select the 'My Information' item from the dropdown menu.
  3. On the following screen, select 'Manage My Registered Accounts' option.
  4. From this screen, you can add additional users to your account using the 'Manage Additional Users' section.

Auto-login allows the user to automatically login on future visits by storing their email address and password in a cookie. This option should be used with caution if the information is stored on a public computer. 

If you are the sole user of your computer and if no one else that you do not trust has access to it, you may use the auto-login feature to avoid typing in your password each time you log in to myMTEMC.
 
WARNING PRIVACY ISSUE: If you have any concern about the privacy of your data, we recommend strongly that you do not use the auto-login feature because anyone who has access to your computer can also view your myMTEMC data. In particular, we recommend not using it on any public, work, or any computer which has multiple users. We provided this option for the convenience of those members who do not share a computer and who use myMTEMC mostly from home.

Paying with cash just got more convenient!

When it comes to paying your bill, convenience is key. Now, you can pay your bill at participating local retailers with the myMTEMC mobile app or web portal. Use your barcode in the myMTEMC app or on the web to pay your bill while you get groceries, gas, or any kind of errand. The retail convenience fee is $1.50, and your cash payment should post to your account immediately. Find a location today and get started.
 
Members can find a retailer by clicking on the pay by cash option in the myMTEMC app or web portal
 
Once you've found a retailer, scan the barcode in the myMTEMC app or print it out from the web portal.

myMTEMC Mobile App Instructions

  1. Login to myMTEMC app. 
  2. On the myMTEMC app, click on ‘Pay by Cash’ in the Bill & Pay section.
  3. You will see a barcode by clicking the button ‘View Barcode’. 
  4. Enter the zip code and select the radius that you would like to see the payment locations. 
  5. Using this information, the myMTEMC app will display nearby payment locations.
  6. You can now go to the most convenient location to make a payment.

The store personnel at these payment locations will scan the barcode and ask you how much you would like to pay. Once the store personnel receives the payment, they will process it at the store. Your payment will be reflected immediately in the account. You can confirm your payment through the myMTEMC app or web portal.

myMTEMC Web Portal Instructions

  1. Login to myMTEMC through the web portal. 
  2. On the myMTEMC portal, click on ‘Pay by Cash’ in the Billing & Payments menu.
  3. You should see a barcode. If you would like to print the barcode, then click on the button ‘Print Barcode’.
  4. To select a convenient payment location, enter the zip code and select the radius that you would like to see.
  5. Using this information, the myMTEMC portal will display nearby payment locations.
  6. You can now go to the most convenient location to make a payment.

The store personnel at these payment locations will scan the barcode and ask you how much you would like to pay. Once the store personnel receives the payment, they will process it at the store. Your payment will be reflected immediately in the account. You can confirm your payment through the myMTEMC app or web portal.

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