Enhanced outage communications. Same great features.
In the next few weeks, MTE will be upgrading electric meters in the Murfreesboro area. These new meters will communicate more efficiently with MTE's network and are an important milestone as we continue to merge the MED and MTE systems. Here's what you can expect when we arrive at your location:
- For your safety and security, every MTE employee or contractor carries a photo ID card, and the MTE logo will be clearly visible on their vehicle.
- Our technician will knock on the door prior to the installation. If no one is available during the installation, you will receive a note indicating the installation was successful, or information about scheduling a future appointment if it was not.
- The installation process will cause a brief interruption in service. Please make preparations to safeguard any sensitive electronic devices or data during this time.
For more information or to ask questions, please call 888-412-1026 Monday - Friday 7 a.m. to 6 p.m.
Frequently Asked Questions
These new meters will communicate more efficiently with MTE’s network and are an important milestone as we continue to merge the MED and MTE systems.
All MTE members in Murfreesboro who were former MED customers, both residential and commercial, will receive new meters.
Either MTE or our authorized representative, Allegiant, will install the new meters. For your safety and security, every MTE employee or contractor carries a picture ID card.
This work will be performed at no cost to the member and will not impact the rates. This was a planned expenditure from the merger with MED. MTE is also selling the old meters to help offset the costs.
On the day of the meter installation, the installer will knock on your door to notify you they're there to change the meter. You'll be asked to turn off your computer, TV, furnace or air conditioning if running, until the meter change has been completed. The installation process may cause a brief interruption in service.
Prior to installation:
Make sure to provide safe access to your electric meter by clearing any obstructions like bushes that need to be trimmed back, items that need to be moved, or gates that need to be unlocked.
Most meter installations will be performed without an appointment. Every effort is being made so that there is little to no impact on you, the member.
Appointments for special needs will be handled on a case-by-case basis. (We prefer to accommodate a member that is requesting an appt.)
To make an appointment call 888-412-1026 Monday-Friday 7a.m. to 6 p.m.
Yes, the new electric meters have an easy-to-read digital display.
No, these meters take accurate readings and use similar technology as your current meter, but they communicate more effectively with the MTE network.
The new meters will improve service because they can communicate more efficiently with the MTE system. This will improve system monitoring and outage response.
Members will be able to view their usage in 15 minutes intervals through the myMTE app. Visit the Apple or Android app store to download the myMTE app. In addition to monitoring your energy consumption, you can use this app to report or identify power outages and pay your bill.