Website Privacy Policy

By your use of this website, you are agreeing to comply with and be bound by the terms and conditions of its use, together with the Middle Tennessee Electric Membership Corporation (“MTE”) policy statements relating to member information and privacy.

The term ‘MTE ’ or 'us' or 'we' refers to the owner of this website whose registered office is located at 555 New Salem Highway, Murfreesboro, TN 37129. The term 'you' refers to the user or viewer of this website.

The use of this website is subject to the following terms and conditions of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. MTE does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  3. Users of this website acknowledge that such information and materials on this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by Tennessee law.
  4. All MTE approved policies relating to member information and privacy apply to the information contained and presented at this website.

We respect your privacy. In utilizing MTE’s online services, you may be asked to provide personal information to verify your identity as the account holder, to receive a specific response or to increase the accuracy of certain information. Such information will be used only in the manner herein described. We and our contracted application service providers (ASPs) will not give away, trade or sell any information obtained from our users.


We may aggregate information on our entire customer base for analysis or marketing purposes.

If you visit our site, we may automatically collect and store the following information:

  1. The name of the domain from which you access the Internet.
  2. The type of browser and operating system used to access our site.
  3. The date and time you access our site.
  4. The Internet address of the application from which you linked directly to our site.

This information is used by our software programs on our website to create summary statistics that allow us to assess the number of visitors, determine technical design specifications, monitor system performance, and help us make our site more useful to customers.


Personal data may be required for participation in specific MTE web and marketing services. Such information may include name, social security number, driver’s license number, telephone number, address, ZIP code, account number, e-mail address, and any other personally identifiable information that you may submit via our website. This information will be treated securely. When a person visits the site, a cookie may be created on the user's machine that stores that visitor's user ID. The cookie exists on the user's machine for a specified period, after which it expires. A second cookie also may be created to hold session information. It expires as soon as the session terminates or within a pre-determined time of user inactivity during the session. We and our ASPs may utilize cookies to save your password so you don't have to re-enter it each time you visit the site. Your personally identifiable information will not be disclosed to a third party other than MTE’s ASPs or its subsidiaries/affiliates without your consent, except if the disclosure is required by court order, law, or legal process, including to respond to any governmental or regulatory request.


When you provide your telephone number or email address to MTE, you give us authorization to reply via that contact method to answer a specific inquiry, provide notices about your account, or provide follow-up contact. Your phone number and email address will be stored for future notifications from MTE, such as when new products or services are available.


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized use, alteration and disclosure. Any payment transactions and any form submissions will be encrypted using Secure Socket Layer (SSL).

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check periodically for updates.