Planned Outages

Proactive maintenance improves reliability

MTE's electric grid contains hundreds of thousands of mechanical, electrical, and technological pieces. Each one is important to provide reliable and safe electricity to our members. Daily use, weather events, and many other issues can damage our equipment causing them to fall.

We proactively schedule maintenance on every part of our 12,000+ miles of line and 35+ substations to prevent outages and allows us to strengthen our grid. Despite the inconvenience this may cause our members, proactive maintenance reduces the number of outages our members experience.

Get notified

If you didn't know about a planned outage, make sure your contact information is up to date. We typically call all members the day before maintenance takes place in your area. Make sure your contact information is correct by:

  1. Reviewing account information in myMTE
  2. Calling 877-777-9020
  3. Stopping at one of our local offices

More MTE Information

Member Service

January 2, 2020

AutoPay
AutoPay is MTE’s recurring payment system through the myMTEMC mobile app, our web portal or through our Member Services team. This system allows you to put a bank account or a credit/debit card on file to pay your bill each month automatically.
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Member Service

January 18, 2021

MoneyGram
MoneyGram is a money transfer/bill payment service that is available at multiple retail locations in MTE’s service territory. Paying your bill through MoneyGram is as simple as filling out a form and submitting it along with your cash payment to the cashier. The payment will apply to your MTE account almost instantly. Be sure to request MoneyGram services by name
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Member Service

January 8, 2020

Service Requests
You can submit a request to start, stop, or move your electrical service.
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