myMTE account setup 

Your guide to getting started with myMTE 

myMTE is Middle Tennessee Electric’s secure online platform for managing your account, paying bills, tracking energy use, and more. This page answers the most common questions members have about myMTE, helping you get started and make the most of its features. For additional support, our member support team is always ready to help. 

Why should I use the myMTE app? 

myMTE lets members: 

• Pay bills 
• Track daily energy use 
• Report outages and view outage map 
• Contact member support 

Find programs and resources offered by MTE 

We’re always working to improve your experience and add more member-focused features. 

Getting started with myMTE 

To create your myMTE account, you’ll need: 

• Your member account number — available on your printed bill 
• Your last name or business name 
• A valid email address 

If you don’t have access to any of these, call member support at 877-777-9020 for assistance. 

Registering your account 

You can register or manage your account from our mobile app or the web portal. 

To setup your account, select “Don’t have an account? Register now” link. 

Once registered, your login gives you access to the mobile app and web portal. 

Setting up and managing payment options 

Within myMTE, you can set up your preferred payment option. This can include bank drafts, debit and credit cards. 

To add your preferred payment method to the app, select the “Bill & Pay” button at the bottom of the app or on the left-hand menu of the web portal. From there, manage your payment methods and select  

myMTE also offers convenient options like Autopay via debit/credit card or an option to pay by cash at local businesses. 

To learn more about these options, check out myMTE payment support. 

Enable myMTE text alerts 

Stay informed about your account and service status with myMTE text alerts. Members can receive notifications for outages, restoration updates, and more. 

How to set up text alerts 

1. To sign up for myMTE text alerts, members need to register their account through the myMTE Web Portal in the top right corner of mte.com or download the myMTE Mobile App.   
2. Once you've registered your account, select “Contact Methods” from the Settings Menu of myMTE Web Portal.  
3. On the Contact Methods Screen, select “Add Phone.”  
4. The screen will open up, and you will supply a mobile phone number.  You should not request to be placed on the "Do Not Call" list, or you won't receive text or automated calls on that number.  You will need to select “Yes” in the box that says “Receive Text Messages" before selecting “Save."  
5. A check box confirming that you have read and agree to the Terms and Conditions will be displayed. You will need to read this and select “Agree.”  
6. You will receive a verification code by text to the number you provided.  You'll need to type that code into the "Verification Code" box and select “Save.” You can set up multiple numbers to receive texts.  
7. Under “Notifications,” select “Manage Notifications.”   
8. On the Manage Notifications screen, browse through the various sections to see what notifications are available.  
9. Under the Text Message column, use the drop-down on the notifications you wish to receive by text to select the number of numbers you want these notifications sent to.  
10. When finished, select “Save.”  

Security & User Management 

Two-factor authentication (2FA) 

Protect your account with an extra layer of security. Two-factor authentication ensures only you can access your account, even if someone knows your password. 

How to enable 2FA 

1. Login to your myMTE account. 
2. Click on My Profile > My Information > Manage Two Factor Authentication. 
3. Click on the indicator ‘Enable two-factor authentication.’ 
4. Select a contact method ‘Email’ or ‘Text Message’ or ‘One-Time Password Application.’ 
5. Enter the information for the selected contact method and then click on the 'Continue' button. 
6. The verification code will be sent to the selected contact method. 
7. Enter the verification code and then click on the button ‘Save’. 

Managing additional users 

Primary users can add secondary users to their accounts for easier management. 

How to add secondary users 

1. Go to the myMTE desktop portal. 
2. Hover on the menu item 'My Profile' and select the 'My Information' item from the dropdown menu. 
3. On the following screen, select 'Manage My Registered Accounts' option. 
4. From this screen, you can add additional users to your account using the 'Manage Additional Users' section. 

Auto-login 

Auto-login lets you access your account quickly by saving your credentials. Use this feature only on private devices to protect your privacy. 

If you’re the only user of your computer, auto-login can save time. 

Avoid using auto-login on public or shared computers to keep your account secure. 

myMTE general questions 

What is SmartHub, and why do I see it in myMTE? 

SmartHub is the secure, third-party software that powers the myMTE mobile app and web portal. It keeps your data safe and ensures a smooth experience. 

Can I use SmartHub credentials from another utility? 

No. myMTE is not connected to other utilities. You’ll need to create a new account using your MTE account number. 

Why do I need to enable cookies? 

Cookies help us understand how members use myMTE so we can improve the platform. Our vendor also uses cookies to strengthen security. 

Helpful links 

• myMTE mobile app and web portal 
• Contact member support 
• myMTE Payment Support