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Report an Outage
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We're sorry to hear you're experiencing a service disruption or outage. While our advanced metering infrastructure report service issues within minutes, you may prefer to report your outage.

24/7 Automated Outage Reporting
(877)777-9111
24/7 Live Agent Support Line
(877)777-9020
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myMTE mobile app and web portal

Our crews and operation teams are working around the clock to ensure our members have the electricity they need for light, comfort, and convenience.

To learn more about service disruptions and outages, check out MTE.com/ServiceConcerns.

View our outage map
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24/7 Member Support Line - (877)777-9020
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Our member support team is ready to help you address any concerns or issues you may have about electric service, community efforts, and so much more. From billing and account questions, to expert advice on efficiency and renewables, Team MTE is ready to serve our members. Give us a call or send us a message to get the answers you need.

For more ways to contact us, go to MTE.com/ContactUs.

To find your local office, go to MTE.com/OfficeLocations.

You can complete service requests at MTE.com/StartStopMove.

contact us or report an outage
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SharingChange Sign Up

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I, as the above named member, authorize MTEMC to add the selected gift amount to my monthly electric bill and agree that this authorization will remain in effect until I notify MTEMC at (877) 777-9020 to cancel my enrollment or change my contribution.

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1-877-777-9020 info@mte.com    Office Locations

©2025 Middle Tennessee Electric
  • Service
    • Residential
      • myMTE
      • Residential Rates
      • Broadband
      • myEnergyPlan
    • Business
      • Business Rates
      • Broadband
      • Key Accounts
    • Start, Stop & Move Service
      • Interactive Service Map
      • Outdoor Lights
    • Construction
      • Construction Standards
      • Ditch Inspections
      • Right-of-Ways
    • Problems?
      • Service Concerns
      • Account Concerns
      • Rights of Way
      • Report & View Outages
  • Programs
    • Energy Efficiency
      • Home Energy Checkups
      • Energy Academy
      • Energy Tips
      • TVA EnergyRight Smart Thermostat Program
    • Energy Services
      • Heat Pump Loan Program
      • Distributed Energy Resources
      • DriveEV
      • Energy Hub
    • Renewables
      • Cooperative Solar
      • Solar
        • Common Solar Installation Problems
      • Green Switch 100
      • ProSolar
    • Tree & Vegetation Management
      • Right Tree Right Place
      • No Grow Zone
      • Tree Replacement Program
      • Tree Wise
  • Community
    • Education
      • Extracurricular Programs
      • In-School Presentations
    • SharingChange
      • Sign Up
      • Grant Applications
      • Scholarships
    • Outreach
      • Co-op Community Forum
      • Electric Griddle
    • Safety
      • Hotline Safety Demonstration
  • Cooperative
    • About
      • Administration & Governance
      • Annual Meeting
      • Leadership
      • Contact Us
        • Office Locations
    • News & Media
      • Awareness Topics
      • Blog
      • Press Releases
      • Tennessee Magazine
    • Careers
    • More Resources
      • Engineering
      • Human Resources
  • A-Z
  • Outages
    • View Outage Map
    • Report An Outage
    • Outage Safety