myMTEMC

myMTEMC Resources

Billing FAQs

Billing FAQs

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Simple and convenient account management

Help is right at your fingertips with the myMTEMC mobile app and web portal. With it, you can manage your account.

The free app is easy to use, convenient, and valuable. It will help you better understand and improve your energy habits by showing energy consumption in an easy-to-read format. There are more than 50,000 MTE members who use the myMTEMC app. To take advantage of this great free tool, download the app or sign up on the web portal.

Outage reporting at the speed of light

Reporting an outage through the myMTEMC mobile app is a popular choice. It is available for both Apple and Android devices. When useing the app, click "Report an Outage" and follow the simple steps. Within the app, there's also a convenient feature called "Outage Map" that shows exactly where the outage is and the affected area.

Account management made simple and convenient

As the temperature outside changes, so does your monthly electric bill. Help is right at your fingertips with the myMTEMC mobile app. With it, you can manage your account. The free app is easy to use, convenient, and valuable. It will help you better undersand and improve your energy habits by showing energy consumption in an easy-to-read format. There are more than 50,000 MTE members who use the myMTEMC app. Download it today for energy information on the go.

Master your energy with a few simple swipes

The myMTEMC mobile app provides members with graphs that show their energy use in an easy-to-read format. These graphs incorporate power usage, average temperature,dates, meter readings, and billing period. Having access to this real-time data lets you see how household demand corresponds to outdoor temperatures. This can help you identify poor energy habits that can result in waste and better plan your usage.

myMTEMC Frequently Asked Questions

myMTEMC setup requires three things:  

  1. Member account number 
  2. Last name or business name 
  3. Valid email address 

If you do not have access to any of this information, please call our Contact Center at 877-777-9020 to learn what options are available to you. 

MTE uses third-party software to keep your data safe. SmartHub is the tool we use as the foundation for the myMTEMC mobile app and web portal. 

No. The myMTEMC mobile app and web portal are not connected to other utilities. You’ll need to set up a new account in myMTEMC using your MTE account number. 

The app and web portal currently offer members the ability to pay their bills, review their daily energy consumption, report power outages, read the Tennessee Magazine, and much more. As our cooperative continues to grow in both size and sophistication, myMTEMC will continue to gain new features to improve your experience with MTE. 

Many websites now use cookies to improve the user experience. The cookies on myMTEMC are designed to help us determine how our members are using the platform so that we can continue to improve the app. Our third-party vendor for the app also uses cookies to strengthen the security of the platform. 

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