Billing information
Understand your bill and manage your payment options
Your electric bill is more than a monthly statement. It can help you monitor energy use, manage payments, explore billing programs, and stay connected to your account. Whether you need payment options, digital account tools, or help understanding your bill, this page can connect you with the resources you need.
MTE offers a variety of payment options to help members manage their accounts in ways that work for them. Members can use online account tools, automatic payments, or other approved payment methods to pay their bill.
Digital account tools can also help members review balances, track payment history, and manage payment activity. Choosing the right payment option can make monthly account management easier and keep important billing information close at hand.
Related resources
- Payment Options
- Auto Pay
- myMTE Payments Support
Billing programs provide added flexibility for managing your account. These programs can help members better align account management with household budgets and payment preferences.
Depending on your needs, you may find value in programs that offer payment flexibility or other account options. Reviewing available programs can help you find an option that supports your monthly planning.
Explore programs
- myEnergyPlan
- Pick A Due Date
- Payment extensions
Online account tools help members stay connected to their electric service. Through myMTE and related resources, you can access account information, review billing activity, manage payment preferences, and update communication settings.
Digital tools can also help you receive account notifications, enroll in paperless billing, and keep your account information up to date.
MTE also provides support resources that explain common billing topics, account services, fees, and payment information. If you need more help, MTE Member Support can connect you with the right information.
Manage your account
- myMTE
- myMTE Paperless Billing Setup
- myMTE Payments Support
- myMTE Monthly Energy Use Emails
- myMTE Notifications
Find billing help
- Billing FAQs
- Fee descriptions
- MTE Member Support
- Rates FAQs
Billing resources
Your bill provides a summary of account activity during the billing period. It may include account details, billing dates, energy use, a payment due date, current charges, previous balance information, and important account messages.
Reviewing these sections regularly can help you understand changes in energy use and monthly costs. Your bill may also include program information, account notifications, and service updates.
Energy use can change from month to month. Weather, daily habits, occupancy, seasonal heating and cooling needs, and the appliances used in your home can all affect how much electricity you use.
Tracking energy use over time can help you identify patterns and make informed decisions about your electricity use.
Each billing cycle includes a payment due date and billing period. Understanding these dates can help you manage your account and plan monthly household expenses.
Members who prefer more flexibility can explore available payment options and billing programs that support different account preferences.
Account notifications help keep members informed about billing and account activity. Depending on your preferences, notifications may include billing availability, payment updates, account reminders, and other important information.
You can manage communication preferences and paperless billing options through available digital account tools.
Managing your account involves more than making a payment. Members can review account history, monitor billing activity, manage payment preferences, enroll in available programs, and access digital account services.
Using account tools throughout the year can make it easier to stay informed and track energy use.
Manage your account online
Access account information, review billing activity, and manage payment preferences through myMTE.
Explore billing programs
Review billing programs and account options that offer flexibility for managing your account.
Contact MTE's Member Support Team
We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service, which includes helping you find answers and solutions to your concerns.
From myMTE app issues to billing questions and everything in between, our member support team is always here to provide you with the help you need. We've put together some useful information for you, but feel free to contact us directly to discuss any additional concerns you have.
Email: info@mte.com
Phone: 877-777-9020
Online: mte.com/Contact
